Consolidate all your Customer Support accounts

Tags, Agents, Tickets, SLAs. API or No-code.
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Track client/agent level KPIs

By downloading the necessary data from customer service platforms and getting a composite report in 10 minutes, you can analyze the reasons for returns and bad reviews.

Manage your team

Monitor the overall performance of the team across all clients.

I'm very happy our team found out about Conduit. In our company, we manage all our Customer Support reports in Gorgias.

It’s good but requires a lot of manual work. At first, I was pretty skeptical that we could automate our analytics in just one day, because it usually takes weeks. But now we've integrated all the data and got all the necessary reports at our fingertips.

Thanks to the Conduit team, you are great!

Mike Sommer
Chief Operating Officer

Limit the number of people who actually need help from your team

You have to quantify what your customers are asking you so that you can spend time on fixing those areas on your automated chat so that they can funnel in the direct ways they need to.

Conduit is a better way to quantify that type of information.

Maximize value from Tags

Quantify customer data from tickets and tags. Tags kind of associate in a way that would help you determine:
Common theme with a certain product that you need to delve a little bit more into.
Or there's not enough communication for a particular promotion and there's a lot of questions regarding that.

SKU-level view of each metric

Let's say your client has several products. And so he wants to have his overall eagle-eye view of his CX analytics, but he also wants to have a product view of each metric.

Service level agreement (SLA) quality control

Set goals for agents for response times and tickets
Record customer data and analyze if issues are being resolved within the promised timeline.
Track how the agent did based on the goal.
Pay out bonuses to agents who hit those targets (ex. if an agent hits their email SLA target of 15 mins at least 80% of the time, they get a bonus).

Evaluate agent salaries

Calculate agent’s salary based on their KPI by aggregating data from several systems.

As a customer service manager, I'm pleased with how Conduit has helped us.

My team has significantly reduced operating costs by automating analytics from Gorgias. Before, we were busy filling out reports, but now we have real-time reports right in Google Sheets.

It feels good to be free from all that routine work.

John Trigson
Customer Support Lead at Trufan
Automate your analytics.
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